Terms & Conditions
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By visiting auntiewendys.com you agree to our policies on privacy. If you have any queries or questions we are always here to help, simply contact us.
Acceptance of Orders
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Auntie Wendy’s reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right to refuse any order without giving reason. Our Customer Service policy means that we will communicate this to you at our first opportunity and without hesitation.
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. To ensure your online safety we may require additional verifications or information before accepting any order. If this does occur please see it as an indication of our commitment to serve you in the best manner possible.
The purchaser is responsible for inspecting ordered items for fault and notifying Auntie Wendy’s within 3 working days of receiving the goods should there be a fault.
The delivery times provided by Auntie Wendy’s are estimates only. We aim to have all orders delivered by the next day however we are not responsible for delays that may be incurred by Post or any courier service we use. In the event that multiple items are ordered, part deliveries may be made where stock is not available. Our customer service representatives will do absolutely everything they can to contact you on the details provided. To ensure prompt delivery, please make sure you enter the correct delivery address. If you think you may not be home at the time of delivery it may be advantageous to use your place of employment instead of home. Auntie Wendy’s can not be held responsible for incorrectly entered delivery addresses.
Auntie Wendy’s reserves the right to cancel any orders placed on products that have been incorrectly listed, whether it be with an incorrect price or with incorrect details. Auntie Wendy’s reserves this right regardless of whether your order has been confirmed and paid for. In the event that this does occur a Customer Service representative will contact you as soon as possible and the amount charged will be refunded.
No Warranty; Disclaimer
Auntie Wendy’s is providing this site and its contents on an “as is” basis. Auntie Wendy’s and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, “affiliates”) make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any other site to which this site links (each a “Linked Site”) and the uninterrupted and error-free use of this site. Auntie Wendy’s and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Auntie Wendy’s and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Auntie Wendy’s or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your sole risk.
The products, information, services and other content provided on and through this site, including without limitation any products, information, e-mails, facsimilies, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions.
Unless otherwise indicated on this site, Auntie Wendy’s does not endorse or recommend any product or service offered, advertised or sold on or through this site, including without limitation any product or service offered, advertised or sold on or through any Linked Site. Auntie Wendy’s is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any Linked Site. You are advised that other sites on the Internet, including without limitation Linked Sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others’ rights or otherwise unlawful. Auntie Wendy’s expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site or any site that links to this site.
Price and availability information on this site is subject to change without notice.
Limitation of Liability
Auntie Wendy’s and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site, including without limitation any liability (i) as a publisher of information, (ii) for any defective products, (iii) for any incorrect or inaccurate information, (iv) for any unauthorized access to or disclosure of your transmissions or data, (v) for statements or conduct of any third party on the site, or (vi) for any other matter relating to this site or any linked site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages (including without limitation damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise, even if the user advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Auntie Wendy’s and the user. The products, information and services offered on and through this site would not be provided without such limitations. Because the laws of some states may not allow for the exclusion of certain damages, in such states liability is limited to the fullest extent permitted by law.
Notwithstanding the foregoing, the sole and entire maximum liability of Auntie Wendy’s and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Auntie Wendy’s on this site.
All products and services offered on or through this site are provided subject to any applicable tariffs and any accompanying terms and conditions.
Privacy and Child Protection
Auntie Wendy’s respects the privacy of its users in accordance with the terms of Auntie Wendy’s Privacy and Child Protection Policy. Auntie Wendy’s reserves the right to monitor the site and to disclose any information recorded or posted on, submitted to or transmitted through the site to the extent Auntie Wendy’s, in its sole discretion, deems such disclosure necessary or appropriate (i) to comply with any law, regulation, subpoena or government request, (ii) to operate the site, or (iii) to protect the rights or property of Auntie Wendy’s or its affiliates.
Your Usage of Site; Termination of Usage
You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Auntie Wendy’s.
You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others’ intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user’s use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.
You further agree that you will not access by any means except through the interface provided by Auntie Wendy’s for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Auntie Wendy’s and its affiliates, are responsible for compliance with applicable local laws.
Usage by Minors
Because of the nature of the World Wide Web, Auntie Wendy’s cannot prohibit minors from visiting this site. Auntie Wendy’s must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. Auntie Wendy’s requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to Auntie Wendy’s be 18 years of age or older, or, if under 18, that such information be accompanied by verifiable parental consent as further set forth in our Privacy and Child Protection Policy.
If any provision of this agreement shall be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this agreement, the term “including” shall be deemed to be followed by the words “without limitation.”
Entire Agreement; Amendments
The failure of Auntie Wendy’s or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The “No Warranty; Disclaimer” and “Limitation of Liability” provisions of this agreement are for the benefit of Auntie Wendy’s and its affiliates as defined herein, and each of these individuals oranty; Disclaimerr entities shall have the right to assert and enforce these provisions directly against you on its own behalf.
Privacy and Child Protection Policy
Auntie Wendy’s cares about the privacy of each user of its Web site (“user” or “you”), including those who trust us enough to place orders. In order to protect the privacy of its users, Auntie Wendy’s has adopted the following policy:
1. General Information
When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible.
This general information is used internally in connection with Auntie Wendy’s business, including Auntie Wendy’s personal, marketing and advertising efforts.
2. Personal Information
When you set up an account on the Web site or purchase an item from the Web site, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns (collectively, “Personal Information”).
3. Use/Sharing of Personal Information
Your name, shipping and billing addresses, and credit card number(s) are used by Auntie Wendy’s in order to provide you with the goods that you purchase on the Web site. We use your email address to provide you with information about your order and its status, and we may occasionally send out emails, including newsletters, to people who have placed an order online.
Your phone number is used by Auntie Wendy’s in the event that our representatives need to contact you about an order you have placed. It is also used when marking packages for delivery; to ensure you are contactable by our delivery service should delivery difficulties be experienced.
Personal Information is used internally in connection with Auntie Wendy’s business, including Auntie Wendy’s promotional, marketing and advertising efforts, in a manner which does not readily identify a user to any third party.
Credit Card Security
The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on a secure site is actually safer than handing a credit card to a waiter in a restaurant. Taking the steps below will lower the chances of interception of your credit card number:
Limit your online shopping to Internet merchants, such as Auntie Wendy’s, with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data.
Use a browser, such as Netscape Navigator or Internet Explorer, which supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability.
Credit card information collected by Auntie Wendy’s is encrypted through Secure Sockets Layer before it is transmitted over the Internet.
4. Collecting Information From Children Younger than 16
Auntie Wendy’s does not knowingly collect or use any Personal Information from children younger than 16 years of age without obtaining verifiable parental consent.